Privacy Policy - CareAxes

Effective Date: March 2026

CareAxes ("Provider", "we", "our", or "us") respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the CareAxes mobile application and related services.

By using the CareAxes application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

Provider means T2D and SUJA directly or through its designated representatives.

User means individuals authorized to install or use the CareAxes application.

Software refers to the CareAxes mobile application and related services.

2. Information We Collect

When using the CareAxes application, we may collect the following information:

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Gender

• Medical history
• Doctor consultation records
• Prescriptions
• Diagnostic reports
• Appointment history

• Device model
• Operating system
• IP address
• Application usage information

3. How We Use Your Information

The information we collect is used to:

• Provide healthcare services through the CareAxes platform
• Enable doctor consultations and appointment booking
• Maintain medical records for users
• Improve application functionality and performance
• Ensure platform security and prevent misuse

Health-related information is only accessed by authorized healthcare professionals and used strictly for providing medical services through the platform.

4. Data Sharing

User data may be shared with:

• Doctors and healthcare professionals using the CareAxes platform
• Hospitals or clinics associated with the service
• Technical service providers required to operate the platform

We do not sell or rent personal or health data to third parties.

5. Data Retention

User data is retained only for as long as necessary to provide healthcare services and to comply with legal or regulatory obligations.

Medical records and consultation history may be retained for up to 5 years or longer if required by healthcare regulations.

After the retention period expires, the data may be securely deleted or anonymized.

6. Data Deletion

Users may request deletion of their account and associated personal data at any time.

To request data deletion, users can contact us at:

Email: careaxes@sujainfo.com

After verifying the request, we will delete or anonymize the user’s personal data within 30 days, unless retention is required for legal or medical record keeping purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect user data including secure servers, encrypted communication, and access controls.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

CareAxes services are not intended for children under the age of 13 without parental or guardian supervision.

9. Account Management

Users may be required to create an account to access services. Users are responsible for maintaining the confidentiality of their account credentials and all activities performed under their account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated effective date.

11. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Email: careaxes@sujainfo.com